CYNTHIA SHIELDS is a leader in redesigning service delivery systems to better and more efficiently serve end users. Previously, Cynthia worked with communities across the country to coordinate service systems for homeless youth. During her time at Partner4Work, a workforce development board, Cynthia led the development and implementation of Pittsburgh Works, a groundbreaking public/private collaboration that reframed the role of the public workforce system. Cynthia’s ability to create systemic change has been greatly influenced by her personal experiences and her time as a direct service practitioner. She earned a BSW and an MBA from Chatham University.