Developing a New Staffing Management Model to Improve Patient Care

To maximize resources and improve patient care, the Los Angeles County Department of Health Services (DHS) continually assesses the efficiency of its operations. In recent years, its return-to-work system, which helps manage and meet the needs of employees who have become disabled, needs to be standardized. To align agency resources with employee needs, DHS is working to institute an innovative new return-to-work staffing management model.

DHS is partnering with FUSE executive fellow Anna Vold to conduct a thorough assessment of its return-to-work processes. She is also designing and implementing a new model that provides greater efficiencies while ensuring employees’ rights are protected. By improving operations, DHS will be able to enhance its resources and better serve patients.