Ensuring Access to Healthcare to LEP Communities through Expanding Language Services

The Los Angeles County Department of Health Services (DHS) is the second largest municipal healthcaresystem in the nation. Language access services are critical to the county’s healthcare system and can have a profound effect onthe health and wellbeing of patients, with 54% of DHS patient visits among Limited English Proficient populations. Given the critical need of these services, DHS has hired an additional 45 healthcare interpreters, updated its technology platforms, and expanded access to video remote services across the entire enterprise to increase access to interpretation services.

To pursue continuous improvement, DHS seeks to systematically know how many patients need language access servicesand establish a more standard program evaluationfor continuity inthe quality of services. FUSE Corps will develop a comprehensive implementation plan with specific recommendations and measurable objectives across the Departments focus areas. FUSE will assist in the process of standardizing and improving the patient experience to ensure that the agency best serves patients both in theory and in practice.