The San Francisco Human Services Agency administers social service programs to promote the wellbeing and self-sufficiency of more than 200,000 low-income and vulnerable individuals. The agency hired FUSE Executive Fellow Sima to analyze data the agency is collecting through its newly upgraded systems and to integrate that analysis into its strategic planning and business processes. This effort helped tailor the program to fit client needs in real time and equip the agency to make better informed planning and resource allocation decisions to serve the needs of the community in the long-term.