Optimizing Business Operations for California’s Mental & Behavioral Healthcare Services

The California Mental Health Services Authority (CalMHSA) is a Joint Powers of Authority (JPA) that pioneers cutting edge programming, providing counties an independent administrative and fiscal intergovernmental structure to support the mental and behavioral health of California residents. CalMHSA has evolved immensely over the last 10 years and its rapid growth required its organizational structure to change – including separating from third-party management in November 2020. Now, as a pseudo start-up, CalMHSA’s leadership is ready to build infrastructure around its people, systems, and processes to better align its business operations with the mission and vision of the organization.

With the increase in the demand for mental and behavioral health services due to Covid-19 and an influx of funding to support these programs, it’s imperative that CalMHSA has an efficient system in place to administer and effectively manage their over 60 partner portfolios. FUSE will lead CalMHSA’s operations strategy, streamlining processes and optimizing the usage of Salesforce for clear and efficient business flow. FUSE will leverage Salesforce to create clear internal and external communication systems with partners and staff, creating the systems and processes needed to support efficient operations and ultimately contribute to the mental well-being of communities across the state of California.